Return & Refund Policy

At Rising Products Private Limited, customer satisfaction is our top priority. We take great care in delivering high-quality products, but if you are not fully satisfied with your purchase, we are here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, the product must be unused, unopened, and in its original packaging.

• Products that have been opened, used, or damaged after delivery will not be eligible for return.

• Certain items such as consumables, hygiene-related products, or items purchased during clearance sales may not be eligible for return (unless defective or damaged on arrival).

Damaged or Wrong Product

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.

• We will arrange for a replacement or initiate a refund as per your preference.

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days, and the amount will be credited to your original method of payment.

• Shipping charges (if any) are non-refundable.

Cancellations

• Orders can be cancelled within 12 hours of placing the order. After dispatch, cancellations will not be accepted.

How to Request a Return/Refund

Please contact our Customer Care Team at:
📞 Customer Care No.: +91 9286222222
📧 Email: info.risingproducts@gmail.com